Subject: Fwd: LSM Joining Case Test - Akash Sharma
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Thu, 16 Jan 2020 07:26:58 +0000

Will interview

Sent from my iPhone

Begin forwarded message:

From: Akash Sharma <[email-masked]>
Date: 16 January 2020 at 12:48:33 GMT+5:30
To: Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "[email-masked]" <[email-masked]>, Urvika Chaudhary <[email-masked]>, "[email-masked]" <[email-masked]>
Subject: Re:  LSM Joining Case Test - Akash Sharma

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Akash Sharma
E-mail  [email-masked]
Phone Number    (+91) 8700008709
Which blurb would you select?   Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    In this blurb the executive is telling the customer what is happening behind the ticket delivery process. This will ensure that the customer is aware of what executive is dealing with. In the end of blurb executive is wishing him to have fun at the concert.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   A good customer service provides with ample information to the caller. It is better if the executive first listen to what the caller has in mind and then provide with the solution in a well suited answer. Patience is important for such a conversation.

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