Subject: Re: LSM Joining Case Test - Akash Sharma
From: Akash Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 16 Jan 2020 02:18:26 -0500

LSM Joining Case
Test

Name

Akash
Sharma

E-mail

[email-masked]

Phone Number

(+91) 8700008709

Which blurb would you select?

Blurb 1

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

In this
blurb the executive is telling the customer what is happening behind the ticket
delivery process. This will ensure that the customer is aware of what executive
is dealing with. In the end of blurb executive is wishing him to have fun at the
concert.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

A good customer service provides with ample information to the
caller. It is better if the executive first listen to what the caller has in
mind and then provide with the solution in a well suited answer. Patience is
important for such a conversation.

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