Subject: Re: LSM Joining Case Test - Nabin Bhowmick
From: Nabin Bhowmick <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Jan 2020 07:44:44 -0500

LSM Joining Case
Test

Name

Nabin
Bhowmick

E-mail

[email-masked]

Phone Number

(91) 9774661151

Which blurb would you select?

Blurb 1

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

Upon
referring your recent email, we could see that you need the delivery of the
ticket at the earliest in the Hotel which you're currently residing. Certainly
its possible if you update the physical address in the below mentioned link:

http://www.viagogo.com/Help/76

Hence, you may also change your delivery address by signing in to your viagogo
account, and locating the order under your "Purchases".

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good Customer Service is all about providing the
relevant information which is generally being inquired. In some cases, the cases
gets resolved on first go. However, in some it leads to follow up depending upon
the severity of cases received.

Great Customer Service or experience is similar to the above. However it
differentiates on few points which are below mentioned:

1. Proactive Information.

2. Utilization of Strong/Power Words in conversation.

3. Assigning the cases to the right sections in case if its not related to the
field which reduces the queue.

4. Product Knowledge and efficiency

5.  Active Listening and Appropriate response.

6. Time Management.

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