Subject: RE: Arabic Language Test - لقمان محمد
From: Malik Ismail <[email-masked]>
To: HR Livesalesman <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Urvika Chaudhary <[email-masked]>, Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>
Date: Wed, 15 Jan 2020 11:58:25 +0000

Hi,

Good to be consider.

From: HR Livesalesman <[email-masked]>
Sent: Wednesday, January 15, 2020 3:54 PM
To: Malik Ismail <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Urvika Chaudhary <[email-masked]>; Deeksha Dadu <[email-masked]>; saurabh <[email-masked]>
Subject: Arabic Language Test - لقمان محمد

External email sender, please take precaution.
Hi Malik/ Mohmoud,

Please check the following test of Lqueman Mohammad and let us know the results.

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393
 [Image removed by sender.]

[Image removed by sender.]
Foreign Language Screening Test

Name
لقمان محمد
Whats your first language
Arabic
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation?
Hello Sir,
we are apologized for the delay caused, due to error in address.

We have redirected the delivery boy with correct address, and he is reaching to you shortly.

we once again apologized for an inconvenience.

We remained at your service.
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words
I am residence to Delhi, and married with 3 kids.

I have obtained Bachelore degree in Arabic from Jamia Millia Islamia, and Master's degree in Arabic from Jawaharlal Nehru University, New Delhi.

I have 1o years expereince in Middel East, and 3 years in BPOs India such as: Lisan India Ltd. MPA, IEnergizer, NODIA etc...
In YOUR LANGUAGE: What according to you is the difference between good and great customer service?
في مجال خدمات العمﻻء قد جربنا هناك عدة افكار و اساليب العمﻻء في هذه المجاﻻت، خاصة في فهم افكارهم و طلباتهم، واقناعهم علي المطلوب و باهمية المشاكل المطلوبة و حلها
بسريع هو فرق كبير و اقناهم بحلول سريع وباحسن اسلوب و جيدجدا في مجال خدمات العمﻻء
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job.
اوﻻ: المام اللغة العربية و فهمها بدرجة ممتازة وفهم طلب الزبون و مشاكله بسريع وردها بسريع
ثانيا: كما فهمنا الطلب ومشاكل الزبائن و تم اعطاء الحل الكامل و اقناعهم باحسن طريقة
ثالثا: وبدرجة عالية وكلمات ممتعة و حلوة لرد الربائن واللغة الاقليمية لاقناعهم هذه الميزات قد تفوقنا موظف ممتار لخدما ت العمﻻء
ورابعا: تم اعطاء الحلول الكامل و اقناعهم هذا هو المطلوب للعميل و خدماتهم في هذا المجال
وخامسا: بعد قد تم اعطاء الخدمات للزربون مساهمة الشركة لانتاجهم قد حسست انني مستحق وممتاز لمساهمة الشركة كموظف ممتاز
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to
في بداية سفر مهني اوﻻ زرت المدينة الرياض الواقعة في المملكة العربية السعودية، وجربت ان هناك جبال كبيرة ضخمة وكما ان الناس في حالة جيدة و فرح كبير و ايضا زرت المدينة المكة المكرمة وايضا المدينة المنورة في السعودية، ومدينة جدة
وبعد ذلك زرت الدوحة - دولة قطر، و دولة الامارات العربية، و دولة عمان
و المدينة كواﻻلمبور-ماليزيا لاكمال الدراسة ماجستير في المالية والمحاسبية

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