Subject: Re: LSM Joining Case Test - Surya Kumar Shukla
From: Surya Kumar Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Jan 2020 05:35:27 -0500

LSM Joining Case
Test

Name

Surya Kumar
Shukla

E-mail

[email-masked]

Phone Number

(91) 9984444720

Which blurb would you select?

Blurb 2

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

As I can
see the Blurb 2 is correct because we have given him the exact and correct
information regarding his issue, we have also informed about the tracking and
also provided the option to deliver the ticket on the travelling place.

We can also send him the exact available details of the ticket and if required
then we can also discuss the same on the calls for better
understanding.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

A good customer service is that we're providing the answers
for the questions of customers according to the process.

A great customer service is that we're providing the answers for the questions
of customers according to the process as well as we're sharing some alternatives
and self serve options if available and also taking the feedback.

You can edit this submission and view all your submissions
easily.