Subject: Re: LSM Joining Case Test - Aniket Saxena
From: Aniket Saxena <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Jan 2020 04:38:16 -0500

LSM Joining Case
Test

Name

Aniket
Saxena

E-mail

[email-masked]

Phone Number

(+91) 8057599833

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

The main
reason I have selected the 4th blurb is that we are acknowledging and addressing
the customer's main concern to customize the delivery address as the  customer
is going out and wanted to have the tickets delivered in a hotel. Also, on the
other hand we are providing the customer with the best resolution in order to
update the address on his account by using this link
http://www.viagogo.com/Help/76,  or he can change his delivery address by
signing in to  viagogo account, and locate the order under "purchase"
section.

We are enabling the customer to access the ease of order's customization so that
the customer can himself make the necessary changes through a simple
procedure.

Moreover, the blurb is having an capacity to provide one time contact resolution
and handling the customer's concern in a single contact.

We are also ensuring the customer that order will get ship soon as possible,
while allowing the customer to track the package as well.

I also found that we are taking the ownership of the customer's and helping the
customer in the best possible manner by sorting  out customer's each and every
concern by keeping the resolution simple and crispy.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service is how you greet and
acknowledge the customer in a nice and proper way where the customer is happy
being served.

Whereas, the great or excellent customer service is something where we are
meeting the customer's demand and reaching beyond the customer's expectation and
keeping them loyal towards our organisation.

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