Subject: Fwd: LSM Joining Case Test - Sajith Sivan
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Wed, 15 Jan 2020 08:22:33 +0000

Will speak with him but will take at least 2 hours

Sent from my iPhone

Begin forwarded message:

From: Sajith Sivan <[email-masked]>
Date: 15 January 2020 at 13:50:38 GMT+5:30
To: Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "[email-masked]" <[email-masked]>, Urvika Chaudhary <[email-masked]>, "[email-masked]" <[email-masked]>
Subject: Re:  LSM Joining Case Test - Sajith Sivan

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Sajith Sivan
E-mail  [email-masked]
Phone Number    (+91) 9873127369
Which blurb would you select?   Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    I have chosen this blurb because the customer support executive has acknowledged the customer's query regarding the delivery of the concert tickets and has also confirmed the current address. However, didn't address to the concern about delivering it to the hotel the customer will be staying in.

The additional sentence would be below mentioned, post the confirmation of the delivery address.
"As you have mentioned you will be travelling for the event, would request you to please update your address by using this link http://www.viagogo.com/Help/76, or you can change your delivery address by signing in to your viagogo account, and locating the order under your "Purchases".
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   A good customer service leaves the customer with a positive note but a great customer service spreads the word from the customers end.
A good customer service has an impact on the customer wherein, a great customer service impacts the growth of the business.
Providing a great customer service brings the customer again and again.

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