Subject: Re: LSM Joining Case Test - Sajith Sivan
From: Sajith Sivan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Jan 2020 03:20:32 -0500

LSM Joining Case
Test

Name

Sajith
Sivan

E-mail

[email-masked]

Phone Number

(+91) 9873127369

Which blurb would you select?

Blurb 1

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I have
chosen this blurb because the customer support executive has acknowledged the
customer's query regarding the delivery of the concert tickets and has also
confirmed the current address. However, didn't address to the concern about
delivering it to the hotel the customer will be staying in.

The additional sentence would be below mentioned, post the confirmation of the
delivery address.

"As you have mentioned you will be travelling for the event, would request you
to please update your address by using this link http://www.viagogo.com/Help/76,
or you can change your delivery address by signing in to your viagogo account,
and locating the order under your "Purchases".

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

A good customer service leaves the customer with
a positive note but a great customer service spreads the word from the customers
end.

A good customer service has an impact on the customer wherein, a great customer
service impacts the growth of the business.

Providing a great customer service brings the customer again and again.

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