Subject: Re: LSM Joining Case Test - sahil Singh
From: sahil Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Jan 2020 06:19:39 -0500

LSM Joining Case
Test

Name

sahil
Singh

E-mail

[email-masked]

Phone Number

(+91) 9625733476

Which blurb would you select?

Blurb 2

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

Here, being
a customer service specialist ,first we will appreciate our customer for doing
business with us. As customer is requesting for the tickets to be delivered at
his alternate address so we may approach for the email address, so that we may
immediately send a soft copy of the ticket to his email id. In addition to that
we may provide some alternates also,like we may provide some unique id to the
customer,so that in case if he finds any difficulty to collect the tickets so
he/she may use that code as an alternate.Though we have already provided the
facilities to the customer to track his order and to download it.But if we take
some more alternates like sending a conformation text message.This will help our
business to get good customer experience.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Providing services to the customer and having all
amenities to resolve the problem of the customer is good customer service.
Providing services to the customer and having all amenities to resolve the query
along with sympathy and empathy. Analyzing  customers problem deeply and giving
one call resolution  is great customer service.

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