Subject: FW: LSM Joining Case Test - kunal Chawla
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Tue, 14 Jan 2020 10:49:03 +0000

Poor English, no

From: kunal Chawla <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, 14 January 2020 at 3:49 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - kunal Chawla

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    kunal Chawla
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 8700935763
Which blurb would you select?   Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    Because in this blurb the customer care executive is clearly saying that he will get their ticket on time after gifiving their full details like name address phone etc an also saying the client to mention that he/she is staying in hotel or with friend so that he/she will get their ticket on time and also saying this that after sharing his/her details he /she can also make changes by clicking on the link mention below.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good-clearing client queries.
Great-clearing client queries calmly by explaining him/her why that problem came and solve it

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