Subject: Re: LSM Joining Case Test - kunal Chawla
From: kunal Chawla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Jan 2020 05:19:06 -0500

LSM Joining Case
Test

Name

kunal
Chawla

E-mail

[email-masked]

Phone Number

(+91) 8700935763

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

Because in
this blurb the customer care executive is clearly saying that he will get their
ticket on time after gifiving their full details like name address phone etc an
also saying the client to mention that he/she is staying in hotel or with friend
so that he/she will get their ticket on time and also saying this that after
sharing his/her details he /she can also make changes by clicking on the link
mention below.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

Good-clearing client queries.

Great-clearing client queries calmly by explaining him/her why that problem came
and solve it

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