Subject: Re: LSM Joining Case Test - Shivam Singh
From: Shivam Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Jan 2020 01:39:21 -0500

LSM Joining Case
Test

Name

Shivam
Singh

E-mail

[email-masked]

Phone Number

(+91) 9792162909

Which blurb would you select?

Blurb 2

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

This gives
an exact clarification as the customer wants the tickets to be delivered at the
hotel.

It also ensures that the ticket can be collected by a different person chosen by
the customer. It also ensures to change the address if required.

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

good customer service can be
limited to only solving the query asked by the customer whereas great customer
service means solving the query and explaining the cause and consequences so
that the customer is fully satisfied. good customer service is only limited to
listening and solving customer's query on the other hand maintaining a healthy
communication with the customer is great  customer service.

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