Subject: LSM Joining Case Test - vipin SILSWAL
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 13 Jan 2020 03:29:53 -0700 (MST)

Hi Ma'am, 

Next Candidate for the Interview. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	
	
			LSM Joining Case Test 
		Name 	vipin SILSWAL 
E-mail 	[email-masked] 
Phone Number 	(+91) 9971403126 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	The reason why I selected blurb 4 as it is a secured way of changing the details of the customer, also by logging into the viagogo.com customer can track his order under purchases section. 
Also viagogo.com is the safe method of logging and accessing the customer's account and they can do the transactions on their own. 

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service is when you listen to the customers, sympathize and empathize with the customers and give resolution on time (FTR) that is a good customer service. 
But Great Customer service is when you do all above things and also if you try to go extra miles to help the customer and also if you try to add value for customer during the call, then that would be great customer service. 	

	
You can [ https://www.jotform.com/edit/4544572882521349664?utm_source=emailfooter&utm_medium=email&utm_term=71642161625452&utm_content=edit_submissions&utm_campaign=notification_email_footer_submission_links&email_type=notification | edit this submission ] and [ https://www.jotform.com/submissions/71642161625452?utm_source=emailfooter&utm_medium=email&utm_term=71642161625452&utm_content=view_all_submissions&utm_campaign=notification_email_footer_submission_links | view all your submissions ] easily.