Subject: Fwd: LSM Joining Case Test - Suprabhat Suprabhat
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 13 Jan 2020 01:56:14 -0700 (MST)

Hi Ma'am, 

Next Candidate for Interview 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	
	
			LSM Joining Case Test 
		Name 	Suprabhat Suprabhat 
E-mail 	[email-masked] 
Phone Number 	(91) 7428506011 
Which blurb would you select? 	Blurb 2 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	The reply is very professional. They provide assurance to the customer about the delivery of tickets. They have asked to cross check the address. Then they have asked for someone to be there to receive the tickets. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	The difference is that: 
Great customer service provides full support for response or answer to the customer. There is no scope for error or uncertainty in great customer service. The customer query is addressed properly and in case of any further queries customer can contact again. The response is explicit and easily understandable. 	

	
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