Subject: Fwd: LSM Joining Case Test - Anuj Mishra
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 13 Jan 2020 01:43:36 -0700 (MST)

Hi Ma'am, 

Anuj Mishra's Test 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	
			LSM Joining Case Test 
		Name 	Anuj Mishra 
E-mail 	[email-masked] 
Phone Number 	(+91) 7055448526 
Which blurb would you select? 	Blurb 3 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	I Selected Blurb 3 because as customer informed that she will be travelling in 2 days for this event. In Blurb 3 we are not denying to customer that it is not possible instead we are assuring her that we are lookking in her issue and will try to do the best for her if possible and giving our best to satisfy her. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	The main difference between good and great customer service is that in Good customer service we just try to make our customer satisfactied but In Great customer service we not only tried to satify our customer, we also ensure that customer should feel delighted with our service which is possible by soft skills and the customer handling experience. 	

	
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