Subject: LSM Joining Case Test - Faheem Ahmad
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 13 Jan 2020 01:32:27 -0700 (MST)

Hi Ma'am, 

PFA 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	
	
			LSM Joining Case Test 
		Name 	Faheem Ahmad 
E-mail 	[email-masked] 
Phone Number 	(+91) 9958166263 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	In the question, its mentioned that he is staying at the hotel and want the ticket at the hotel address. I have selected the blurb 4 because we have asked for the new address as per the customer requirement where e-ticket needs to be delivered. 

Also, we have explained everything about the delivery and shipping that customer will be getting an email with the tracking link where customer can check the delivery status by go through the tacking link. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service when we provide the complete resolution to the customer as per his requirement. Its about the customer satisfaction with the product or services which he using from the company. On the other hand great customer services is where we have to make him believe that we are the best for him and try to provide the resolution beyond the customer expectation. Its not only about the customer satisfaction, we have to put our self into customer place and feel as like him what customer needs. We need to fulfill the customer requirement along with the some good offers and other information which is beneficial for the customer. 	

	
You can [ https://www.jotform.com/edit/4542804714615726172?utm_source=emailfooter&utm_medium=email&utm_term=71642161625452&utm_content=edit_submissions&utm_campaign=notification_email_footer_submission_links&email_type=notification | edit this submission ] and [ https://www.jotform.com/submissions/71642161625452?utm_source=emailfooter&utm_medium=email&utm_term=71642161625452&utm_content=view_all_submissions&utm_campaign=notification_email_footer_submission_links | view all your submissions ] easily.