Subject: Arabic Language Test - Ebrahim Kashima
From: HR Livesalesman <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>
Date: Mon, 13 Jan 2020 00:01:37 -0700 (MST)

Hi Team, 

Please evaluate the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

		Foreign Language Screening Test 	Name 	Ebrahim Kashima 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	I strongly apologize to the customer and I will tell him the mistake I have committed. After that I will confirm his correct address then 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My name is Ebrahim Ali kashima 30 yrs old 
I have done batchelor in business administration. I have already finished my master in business administration in finance and human resources. 
I have worked as accountant employee since 2011 to 2015 in Al Wisam agency 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	الفرق هو ان تبقي عملائك راضين بينما في الاخير فانت الاتبقهم راضين فقط ولكنك تبقهم أيضا مخلصين 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	١-لأن لدي القدرة على التواصل مع الآخرين بشكل جيد جدا 
٢- لدي مهارات الإقناع 
٣- القدرة على ابدا الآراء الصحيحة 
٤- القدرة على تميز الصحيح من الخطأ 
٥- القدرة على تحمل أعباء العمل 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	ولاية البنجاب مدينة لوديانا 
تعتبر مدينة لوديانا المدينة الثالثة في ولاية البنجاب تبع في وسط ولاية البنجاب وتمتاز بكثرة المصانع المتنوعة والشركات العامة والخاصة يوجد الكثير من الجامعات والكليات بجميع التخصصات ومن أهم التخصصات التكنولوجية