Subject: Arabic Language Test - Ebrahim Kashima
From: Ebrahim Kashima <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 12 Jan 2020 13:10:01 -0500

Foreign Language
Screening Test

Name

Ebrahim Kashima

Whats your first
language

Arabic

Please answer in
grammatically correct ENGLISH the following situation in 100 words: You are
working for Pizza Hut as a phone order executive. You took the order from a
customer and informed him that his order will be delivered in 30 minutes. The
customer calls you back after 45 minutes complaining that he has not received
his Pizza yet. When you check you realised that you made a mistake and you
entered his address incorrectly. You have the customer waiting on phone, what
would you do in this situation?

I strongly apologize to the
customer and I will tell him the mistake I have committed. After that I will
confirm his correct address then

In ENGLISH - Please
describe your Background (Personal, Educational, Professional) - 50 - 100
words

My name is Ebrahim Ali kashima 30 yrs old

I have done batchelor in business administration. I have already finished my
master in business administration in finance and human resources.

I have worked as accountant employee since 2011 to 2015 in Al Wisam agency

In YOUR LANGUAGE: What according to you is the
difference between good and great customer service?

الفرق
هو ان تبقي عملائك راضين بينما في الاخير فانت
الاتبقهم راضين فقط ولكنك تبقهم أيضا
مخلصين

Please answer this question in YOUR LANGUAGE: In 5
sentences please explain what makes you the right candidate for customer service
job.

١-لأن لدي القدرة على التواصل مع
الآخرين بشكل جيد جدا

٢- لدي مهارات الإقناع

٣- القدرة على ابدا الآراء الصحيحة

٤- القدرة على تميز الصحيح من الخطأ

٥- القدرة على تحمل أعباء العمل

Please answer this
question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or
town that you traveled to

ولاية البنجاب
مدينة لوديانا

تعتبر مدينة لوديانا المدينة الثالثة في
ولاية البنجاب تبع في وسط ولاية البنجاب
وتمتاز بكثرة المصانع المتنوعة والشركات
العامة والخاصة يوجد الكثير من الجامعات
والكليات بجميع التخصصات ومن أهم التخصصات
التكنولوجية