Subject: Arabic Language Test - Fahim Ashraf
From: HR Livesalesman <[email-masked]>
To: Malik Ismail <[email-masked]>, Mohmoud Elsayed <[email-masked]>
Cc: Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>, Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>
Date: Sat, 11 Jan 2020 06:20:38 -0700 (MST)

Hi Malik/ Mohmoud, 

Please evaluate the test. and let us know the feedback. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

		Foreign Language Screening Test 	Name 	Fahim Ashraf 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	I will apologize at first saying that sir actually I have given the delivery boy a wrong address that is why your order was not delivered on time so i will try my level best to deliver your order as soon as possible and sorry for the inconvenience 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I am faheem ashraf , I live in nalasupara and I have done alim and fazil in arabic witch is equalent to graduation and I have three years experience in relevant field 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	الفرق بين الخدمه الجيد والاحسن هو ان كان الرجل يوفر الخدمة وفق اللوازمات المذكورة في قائمةالشركة التي يعمل فيها فهي الخدمة الجيدة 
والخدمة الاخرى هي ان الرجل يوفر الخدمة التي تقوم بابقاء الزبائن مسرورين و هذه الخدمة يجب ان تكون حسب مرضية الزبائن فهذه الخدمة ستدعى لها الخدمة الاحسن 

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	لدي خبرة ثلاثه اعوام في نفس المجال، يعني في مجال التسويق وهذه الخبرة تكفي لي ان اثبت في اي شركة 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	في مدينة لكناؤ ،مرات عديدات قد زرت فوجدت هذه المدينة جاذبة لحسنها وجمالها وفي هذه المدينة كثير من المباني تعد اجمل المباني من جميع العالم