Subject: Arabic Language Test - Fahim Ashraf
From: Fahim Ashraf <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Jan 2020 03:49:35 -0500

Foreign Language
Screening Test

Name

Fahim Ashraf

Whats your first language

Arabic

Please answer in grammatically correct
ENGLISH the following situation in 100 words: You are working for Pizza Hut as a
phone order executive. You took the order from a customer and informed him that
his order will be delivered in 30 minutes. The customer calls you back after 45
minutes complaining that he has not received his Pizza yet. When you check you
realised that you made a mistake and you entered his address incorrectly. You
have the customer waiting on phone, what would you do in this situation?

I will apologize at first saying that sir actually I have given
the delivery boy a wrong address that is why your order was not delivered on
time so i will try my level best to deliver your order as soon as possible and
sorry for the inconvenience

In ENGLISH - Please describe your
Background (Personal, Educational, Professional) - 50 - 100 words

I am faheem ashraf , I live in nalasupara and I have done alim
and fazil in arabic witch is equalent to graduation and I have three years
experience in relevant field

In YOUR LANGUAGE: What according to you
is the difference between good and great customer service?

الفرق
بين الخدمه الجيد والاحسن هو ان كان الرجل
يوفر الخدمة وفق اللوازمات المذكورة  في
قائمةالشركة التي يعمل فيها فهي الخدمة
الجيدة

والخدمة الاخرى هي ان الرجل يوفر الخدمة التي
تقوم بابقاء الزبائن مسرورين و هذه الخدمة
يجب ان تكون حسب مرضية الزبائن فهذه الخدمة
ستدعى لها الخدمة الاحسن

Please answer this question in YOUR LANGUAGE: In 5
sentences please explain what makes you the right candidate for customer service
job.

لدي خبرة ثلاثه اعوام في نفس
المجال، يعني في مجال التسويق وهذه الخبرة
تكفي لي ان اثبت في اي شركة

Please answer this
question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or
town that you traveled to

في مدينة لكناؤ
،مرات عديدات قد زرت فوجدت هذه المدينة
جاذبة لحسنها وجمالها وفي هذه المدينة كثير
من المباني تعد اجمل المباني من جميع العالم