Subject: Re: LSM Joining Case Test - Anuj Mishra
From: Anuj Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Jan 2020 04:23:15 -0500

LSM Joining Case
Test

Name

Anuj
Mishra

E-mail

[email-masked]

Phone Number

(+91) 7055448526

Which blurb would you select?

Blurb 3

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I Selected
Blurb 3 because as customer informed that she will be travelling in 2 days for
this event. In Blurb 3 we are not denying to customer that it is not possible
instead we are assuring her that we are lookking in her issue and will try to do
the best for her if possible and giving our best to satisfy her.

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

The main difference between
good and great customer service is that in Good customer service we just try to
make our customer satisfactied but In Great customer service we not only tried
to satify our customer, we also ensure that customer should feel delighted with
our service which is possible by soft skills and the customer handling
experience.

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