Subject: Re: LSM Joining Case Test - vipin SILSWAL
From: vipin SILSWAL <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Jan 2020 04:21:28 -0500

LSM Joining Case
Test

Name

vipin
SILSWAL

E-mail

[email-masked]

Phone Number

(+91) 9971403126

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

The reason
why I selected blurb 4 as it is a secured way of changing the details of the
customer, also by logging into the viagogo.com customer can track his order
under purchases section.

Also viagogo.com is the safe method of logging and accessing the customer's
account and they can do the transactions on their own.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is when you listen to the customers,
sympathize and empathize with the customers and give resolution on time (FTR)
that is a good customer service.

But Great Customer service is when you do all above things and also if you try
to go extra miles to help the customer and also if you try to add value for
customer during the call, then that would be great customer
service.

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