Subject: Job Description for Technical Support
From: HR Livesalesman <[email-masked]>
To: [email-masked]
Date: Thu, 9 Jan 2020 04:54:44 -0700 (MST)

Hi Jyoti, 
Job Description 

About the Job : The job requires interacting with clients of from around the world primarily over E-mails and Phone calls to ensure all issues are resolved to customer\'s satisfaction. Job requires you to understand the client's problems accurately, follow the established procedures to investigate and resolve the problem, and communicate with the customers. You would be working in multi-tasking environment working on multiple customer services and back-office operations at the same time. 

As a Technical Support Executive, you will be dealing with our customers from around the world. As a company we take great pride in the level of customer service we deliver to the customers. Therefore we hire only the best Tech support professionals. 

Requirements : 

    * Excellent command over written and spoken English with fluency (NO EXCEPTIONS) 
    * Problem solving and analytical skills 
    * Communication and interpersonal skills 
    * Ability to work in high pressure environment 
    * Self motivated 
    * Self disciplined 
    * Typing speed - 35 wpm or more 
    * International Call Center experience is not required, but will be an added plus 
    * Flexibility to work in 24x7 environment 
    * Our office is located near Sector 15 Noida Metro Station, candidate would have to commute themselves to work. 

Why work with LiveSalesman 

    * Work with an established industry leader offering stability for over 15 years 
    * Work in a multicultural team, a workplace where people from all around the world collaborate in one office to share views and ideas. Meet people who speak different languages, eat different food and wear different clothes. 
    * Work on projects for companies which have changed the way people do things around the world. Our clients range from Start-ups which disrupt the market to established fortune 500 companies 
    * Learn a new skill - As a small company everyone multi-tasks, work on multiple projects. Every day will be a new learning experience 
    * GROW!!! - We prefer to not hire leaders and managers from outside the company. Capable and hard working people will find their way to our leadership development program 
    * When we are not working - we are having fun, and when we are working, we are still having fun! 

So come join the fun! 

This position is for blended process in our international BPO office. The Job is primarily email support with some phone functions. Good English communication is a must for this position. Experience in Voice process, email process would help, but its not required. You must have basic skills to handle customer service, and work in a 24x7 environment. We are hiring both Technical Support Executives as well as Senior Technical Support Executives. Although we work 24x7, most of the shifts are day, and usually all agents are able to safely commute using public transport. 
We don\'t normally have shift changes when safe public transport is not available 

----------------- 
Additional Basic Info 
The position is open both for Technical Support (0-2 Years of Experience) as well as Senior Technical Support Executives) with over 2 years of experience. 
The open positions are for: 
Email Process (non voice process) 
Voice Process 
Chat Process 
Blended Process 

Perks and Benefits ++ Bonus, Incentives, Mediclaim, Accidental Insurance 
Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393