Subject: Fwd: LSM Joining Case Test - Ibtesam Zaidi
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Thu, 9 Jan 2020 02:55:54 -0700 (MST)

Hi Ma'am, 

Below is the feedback of the Candidate:- 

Its NO as per Urvika, 
Written-6/10 
Spoken- 5.5/10 

Total Experience- 2 Years Experience with Nando's Restaurent Janpath as Front Office Executive. 
9 Months Experience in I Energizer, as CCE in Make My Trip. Currently Working there. 

Current Salary- 23000/- 
Expected Salary- As per Companies Norms. 

Let me know whether to call him on Tuesday, or shall I keep his CV. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	
	
			LSM Joining Case Test 
		Name 	Ibtesam Zaidi 
E-mail 	[email-masked] 
Phone Number 	(110025) 9557934362 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	Hi, 

customer want his ticket at the hotel, So he can update the address by using link . 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service is like you are giving the service to the customer without more effort like you are doing your job as same as you did yesterday , where customer is also satisfied with resolution. 

Great customer service is like where you take initiative from your side, you need to own the cases to get the better scores and always tells to the customer that we are always here to assist you. So that customer will also give the better scores with the appreciation. 	

	
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