Subject: Re: LSM Joining Case Test - Ibtesam Zaidi
From: Ibtesam Zaidi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Jan 2020 03:25:07 -0500

LSM Joining Case
Test

Name

Ibtesam
Zaidi

E-mail

[email-masked]

Phone Number

(110025) 9557934362

Which blurb would
you select?

Blurb 4

Please advise why you
would select this blurb and if you would add any information tothe blurb
selected. If you would amend the blurb, please write the
additionalsentences.

Hi,

customer want his ticket at the hotel, So he can update the address by using
link .

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is like you are giving the service to
the  customer without  more effort like you are doing your job as same as you
did yesterday , where customer is also satisfied with resolution.

Great customer service is like where you take initiative from your side,  you
need to own the cases to get the better scores and always tells to the customer
that we are always here to assist you. So that customer will also give the
better scores with the appreciation.

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