Subject: Re: Arabic Language Test - Bilal Ahmad Shah
From: HR Livesalesman <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Date: Thu, 9 Jan 2020 01:06:04 -0700 (MST)

ok 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 9 Jan, 2020, at 13:31, Urvika Chaudhary <[email-masked]> wrote: 

Hi Harpreet 

Its a No for this applicant. 

Arabic agents marked him 4/10. The applicant is writing repetitive sentences. 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "HR Livesalesman" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Urvika Chaudhary" <[email-masked]>, "deeksha" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Thursday, January 9, 2020 1:26:13 PM 
Subject: Arabic Language Test - Bilal Ahmad Shah 

Hi Seeta, 

Please evaluate the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

		Foreign Language Screening Test 	Name 	Bilal Ahmad Shah 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	First i will try to call him again, and ask him about the exact location or any landmark there and will try to reach there, if it's delivered there successfully i will try to convince him with a good conversation. And if i am not finding any area of there nor the landmark mentioned by him that situation i will say to sorry for not delivering on the same address as i will send him text for the same. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I belongs to the state of jammu and kashmir in the north district of kupwara, i started my educational journey from my hometown till my 12th standard, then i moved to lucknow for further studies where i completed my graduation with honours degree in Arabic language, after that i got admission in M.A. Arabic in University of Kashmir and completed my M.A. in 2015. In 2016 i got admission in Ph.D. Arabic in University of Delhi, furthermore during my education i also did a one year computer course. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	To convenience customer with a good body language and ethics. 
أن تخاطب بحسن التعامل 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the the right candidate for customer service job. 	أن تكون أحسن وأدق في عملك وأن تكون دائما مستعد في عملك الذي أنت مسؤول فيه، ويجب أن تجب له بما يشعره بـأنه حصل ما يريده بشركتك وبذالك تكون الحوار حوار مفيدة جيدة . 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	،هنا أتحدث بمدينة دلهي، التي زرتها منذ سنتين وهذه المدينة ذا ثقافية ومعرفية، توجد هنا المباني القديمة الكثيرة التي لهن تواريخها التي قالها الأدباء والشعراء في آثارهم وكتبهم، وفي دلهي بيئة علمية أيضا حيث توجد هنا الجامعات والكليات القيمة للعلوم المختلفة وهي مدينة ولائية وعاصمة للهند ، وإذ نتحدث بجوانب عديدة فيمكن لنا أن نقول عن دلهي لقد وجدت دلهي أحسن مدينة وأحسن شوارعا وأحسن منظرا وأحسن من حيث البساطين. وكل سنة تأتي إلى دلهي الزائرون والسياح من الدول الأخرى لشهرتها ولبهجتها. أول مرة لما زرت مدينة دلهي رأيت هنا المسجد الجامع التي تقع في ناحية بين جاندني تشوك وجاوري بازار ، لهذه المسجد الجامع المنارة الشامخة وحرم واسع وحولها أسواق تأتي إليها أناس صباحا ومساءا لشهرتها ولصيتها، 
ووجدت في دلهي جامعة للعلم مثل جامعة دلهي، وجامعة جواهر لعل نهرو وجامعة الملية الإسلامية وغير ذاك. 
وكذالك رأيت هنا المقامات السياحية مثل باب دلهي ، قطب منار، سي بي ، والمتحف والكثير من عدا ذالك. 
وبالقول أقول لقد وجدت هذه المدينة أي الدلهي بأحسن صورة عما رأيت فوجدتها فوق ما سمعت عنها.