Subject: Re: LSM Joining Case Test - shiv shankar
From: shiv shankar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 9 Jan 2020 02:56:29 -0500

LSM Joining Case
Test

Name

shiv
shankar

E-mail

[email-masked]

Phone Number

(+91) 9810209438

Which blurb would you select?

Blurb 1

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

This blurb
is selected because the customer service executive is empathetic and understands
the need and urgency of the client. He/she further provides the assurance that
the client shall be informed as soon as the tickets are going to be scanned by
the courier company, which will ease some of the panic in the mind of the
customer as he will be able to track the tickets.

I would add a greeting in the beginning. Along with the greeting, I will provide
the link to change the address. (You can update the address on your account by
using this link http://www.viagogo.com/Help/76, or you can change your delivery
address by signing in to your viagogo account, and locating the order under your
"Purchases".)

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

Good customer service is providing the required service to the
customer, only regarding the concerned query, in a well detailed manner. Great
customer service is providing the required service to the customer along with
all the aspects related to the service, by putting oneself in the place of the
customer and understanding all the needs and requirements that have to be
fulfilled.

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