Subject: Re: LSM Joining Case Test - Darshika Srivastava
From: Deeksha Dadu <[email-masked]>
To: Darshika Srivastava <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "[email-masked]" <[email-masked]>, Urvika Chaudhary <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Wed, 8 Jan 2020 15:45:07 +0000

Call her for interview with me on Tuesday

Sent from my iPhone

On 8 Jan 2020, at 00:33, Darshika Srivastava <[email-masked]> wrote:

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Darshika Srivastava
E-mail  [email-masked]
Phone Number    (+91) 8810363278
Which blurb would you select?   Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    I am selecting this blurb as it gives detail answer to the question of customer, it is also giving assurance to the customer that he/she won't face any issue regarding it.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service: Good customer service is just giving resolution to the customer's problem .This kind of service is least concerned about the degree of seriousness of the problem
Great customer service: Great customer service includes problem solving along with giving empathy to the customer and assuring him or her that he or she wont face this issue again.

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