Subject: Re: LSM Joining Case Test - mehul arora
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Wed, 8 Jan 2020 15:44:15 +0000

Call him for interview with me on Tuesday

Sent from my iPhone

On 8 Jan 2020, at 03:40, HR Livesalesman <[email-masked]> wrote:

Hi Ma'am,

Below is the details of the candidate:-

Urvika's Comment- Written-7.5/10
                                Spoken- 7/10

Total Work Experience- 7 Months Experience with Tech Mahindra in Oyo Domestic Process.
                                      8 Months Experience with Concentrix in Jio Domestic Process.
                                      In both the Organisation, his designation was CSA.

Last Salary- 20000/-
Expected Salary- 23000-25000/-

Regards,
Harpreet Jaswal
Cherry E Commerce Services Pvt. Ltd.
Noida, India
+911204332621 Ex.12
+917042335393

----- On 8 Jan, 2020, at 15:22, Ambika Mehta <[email-masked]> wrote:

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    mehul arora
E-mail  [email-masked]
Phone Number    (+91) 9650346778
Which blurb would you select?   Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    i have selected blurb 1 because i found it most appropriate and more i can add in this is that  i can assure customer that your tickets will delivered to your hotel i can also inform customer that rest be assured you will get your tickets on time .
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   Good customer service means - Act of taking care of customer need and requirement by providing professional, helpful, high quality service and assistance before and after the customer requirement are met  .

Great customer service - meeting and surpassing expectations . it means showing the customer how important he or she is to you and for business by interacting with customer in a friendly , helpful and positive way .

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