Subject: Fwd: LSM Joining Case Test - mehul arora
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 8 Jan 2020 04:40:05 -0700 (MST)

Hi Ma'am, 

Below is the details of the candidate:- 

Urvika's Comment- Written-7.5/10 
Spoken- 7/10 

Total Work Experience- 7 Months Experience with Tech Mahindra in Oyo Domestic Process. 
8 Months Experience with Concentrix in Jio Domestic Process. 
In both the Organisation, his designation was CSA. 

Last Salary- 20000/- 
Expected Salary- 23000-25000/- 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 8 Jan, 2020, at 15:22, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	mehul arora 
E-mail 	[email-masked] 
Phone Number 	(+91) 9650346778 
Which blurb would you select? 	Blurb 1 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	i have selected blurb 1 because i found it most appropriate and more i can add in this is that i can assure customer that your tickets will delivered to your hotel i can also inform customer that rest be assured you will get your tickets on time . 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service means - Act of taking care of customer need and requirement by providing professional, helpful, high quality service and assistance before and after the customer requirement are met . 

Great customer service - meeting and surpassing expectations . it means showing the customer how important he or she is to you and for business by interacting with customer in a friendly , helpful and positive way . 	

	
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