Subject: Fwd: LSM Joining Case Test - Darshika Srivastava
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 8 Jan 2020 02:45:50 -0700 (MST)

Hi Ma'am, 

Please find the details of the candidate:- 

Urvika's Comment- Meets Requirement. 

Total Experience- 3 Months work experience as CSA in Amazon Development Centre. 
Reason to leave- Medical Emergency. 

Last Salary- 16000/- 
Expected Salary- between 16000-20000 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 8 Jan, 2020, at 14:03, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	Darshika Srivastava 
E-mail 	[email-masked] 
Phone Number 	(+91) 8810363278 
Which blurb would you select? 	Blurb 1 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	I am selecting this blurb as it gives detail answer to the question of customer, it is also giving assurance to the customer that he/she won't face any issue regarding it. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service: Good customer service is just giving resolution to the customer's problem .This kind of service is least concerned about the degree of seriousness of the problem 
Great customer service: Great customer service includes problem solving along with giving empathy to the customer and assuring him or her that he or she wont face this issue again. 	

	
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