Subject: Re: LSM Joining Case Test - Darshika Srivastava
From: Darshika Srivastava <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Jan 2020 03:33:47 -0500

LSM Joining Case
Test

Name

Darshika
Srivastava

E-mail

[email-masked]

Phone Number

(+91) 8810363278

Which blurb would you select?

Blurb 1

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

I am
selecting this blurb as it gives detail answer to the question of customer, it
is also giving assurance to the customer that he/she won't face any issue
regarding it.

What according to you is the difference between
good and great customer service. (Explain in 4 - 6 sentences)

Good customer service: Good customer service is just giving
resolution to the customer's problem .This kind of service is least concerned
about the degree of seriousness of the problem

Great customer service: Great customer service includes problem solving along
with giving empathy to the customer and assuring him or her that he or she wont
face this issue again.

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