Subject: Re: LSM Joining Case Test - Faheem Ahmad
From: Faheem Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 8 Jan 2020 03:15:25 -0500

LSM Joining Case
Test

Name

Faheem
Ahmad

E-mail

[email-masked]

Phone Number

(+91) 9958166263

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

In the
question, its mentioned that he is staying at the hotel and want the ticket at
the hotel address. I have selected the blurb 4 because we have asked for the new
address as per the customer requirement where e-ticket needs to be delivered.

Also, we have explained everything about the delivery and shipping that customer
will be getting an email with the tracking link where customer can check the
delivery status by go through the tacking link.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

Good customer service when we provide the
complete resolution to the customer as per his requirement. Its about the
customer satisfaction with the product or services which he using from the
company.  On the other hand great customer services is where we have to make
him believe that we are the best for him and try to provide the resolution
beyond the customer expectation. Its not only about the customer satisfaction,
we have to put our self into customer place and feel as like him what customer
needs. We need to fulfill the customer requirement along with the some good
offers and other information which is beneficial for the customer.

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