Subject: Fwd: Arabic Language Test - Khalid osman
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 7 Jan 2020 06:14:36 -0700 (MST)

Hi Ma'am, 

Below is the detail of the candidate:- 

His internal evaluation is 7/10. 
I had not shared the test with the client because facing an issue. The candidate is a Native, holding the Nationality of Sudan and holding student visa. But his visa will get expired in the month of February. So can we consider him? 

Work Experience- 1 Month in UAE Calling. 
Current Salary- 20000/- 
Expected Salary- As per Companies norms. 
Reason to leave current job- Don't want to work in voice process. 

If yes then I will get his test checked by the client. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

		Foreign Language Screening Test 	Name 	Khalid osman 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	first i will apologise for the delay and inform him that it will take more time. i will apreciate him and let him know that he is one of our important client that is why it is going to be free this time cause it is our , to controll his unger and to save our reputation . 
At the end i will thanks him for his understanding ,co operation and promise him it will not happen again. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	i am from Sudan , my age is 25 , i did my 12th in sudan . 
I came 2014 to India bangalore to do B pharm in Rajiv Ghandi universuty . 
I have been working for the last 4 months in a call center company affiliated to Hayakom company the channel partner of Etisalat telecom in UAE . 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	الفرق أنو الجيد يحترم والعظيم يقدر ويشارو لهو بالبنان هذا بخصوص الأشخاص . 
والفرق بين العمل الجيد والعظيم أنو الجميع يستطيع فعل الجيد لكن العمل العظيم فقط بعض الأشخاص من أصحاب الهمم العالية من يقومون به لذلك هم دائما الأفضل . 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	.ﻷنني شخص هادئ 
.أجيد التعامل معا الآخرين 
.سلس ومبتكر في حل المشاكل 
.نبيه وشديد الملاحظه 
. لدي خبرة في التعامل معا العملاء والزباين 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	ولاية كسلا في شرق السودان واحدة من أجمل المدن التي زرتها وأروعها .السنة السابقة قررت زيارت صديقي العزيز ياسين في كسلا , ومنذ أن وطئت قدمي عليها بهرت بمنظر جبل توتيل وسلسلة جبال التاكا الخلابة ,ونسيت تعب السفر وشعرت بالنشاط والحيوية خاصة معا النسيم العليل , وماجزبني لها ايضا خور القاش ذالك المجرا المائي الموسمي الذي يمتلأ في فصل 
الخريف , وشراب القهوة على ضفافه واحدة من الزكريات التي لا تنسى . ومن المعالم البارزه خزان خشم القربة الجميل , لقد استمتعتو بالجلوس على ضفة نهر الستيت وهو النهر المقام عليه الخزان , ورؤية تلك المياه المندفعة من أبواب الخزان , لقد كانت زيارتي لتلك الولايه حقا لا تنسى وقضيتو فيها أيام سأظل أذكرها بقيت عمري معا أمنيتي على زيارتها مره أخرى .