Subject: LSM Joining Case Test - pulkit Kadian
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 7 Jan 2020 04:41:52 -0700 (MST)

Hi Ma'am, 

Below are the details of the candidate:- 

Urvika's Comment:- Yes, Confident, Good Communication skills. 
Written is also good 

Total Experience- 6 Months Experience with I Energizer in Make My Trip Process, His Interaction was with International Customers. 

Last Salary- 25000/- 
Expected Salary- Something around last salary. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 7 Jan, 2020, at 15:55, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	pulkit Kadian 
E-mail 	[email-masked] 
Phone Number 	(91) 9996681336 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	according to me blurb 4 is correct as the customer is asking to deliver it to the hotel in which he/she will be going to stay so we should definitely provide the information to update the address. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	the basic difference between a good customer service and a great customer service is the effort made by the customer for the query. If the query gets resolved with the minimum effort of the customer then that is definitely a great customer service but if the customer is again and again contacting us for the resolution and in the end the resolution is also given by us but what thing will affect is the efforts made by customer, so this will come under a good customer service. 	

	
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