Subject: Fwd: LSM Joining Case Test - Vaibhav Jain
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 7 Jan 2020 03:52:21 -0700 (MST)

Hi Ma'am, 

Below are the details of the candidate:- 

Urvika's Comment- Yes 
Spoken- 7/10 
Written- 7/10 

Total Experience- Having 3.5 Year of Experience in Marketing in Malwa Industries ltd. (Taxtile Industry) 
After that he starts his own Snooker Club in partnership, which has not worked out. So again he is looking for job 

Last Salary- 20,000/- 
Expected Salary- 25,000-30,000 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 7 Jan, 2020, at 15:25, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	Vaibhav Jain 
E-mail 	[email-masked] 
Phone Number 	(+91) 9717441602 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	As our main objective is to promote VIAGOGO se being a customer support executive i will choose this blurb as it answers the customer question completely, all the information is shared plus the customer can as for the tickets at his new address, to avoid any kind of delay. 

no alterations required. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Giving quick and proper resolution. 

Listens to the customer problem carefully. 

Explain him every course of action taken in his\ her case. 

Hardworking 

And should see yourself in customer shoes in order to understand the situation completely. 	

	
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