Subject: Re: LSM Joining Case Test - pulkit Kadian
From: pulkit Kadian <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Jan 2020 05:25:39 -0500

LSM Joining Case
Test

Name

pulkit
Kadian

E-mail

[email-masked]

Phone Number

(91) 9996681336

Which blurb would you select?

Blurb 4

Please advise why you would select this
blurb and if you would add any information tothe blurb selected. If you would
amend the blurb, please write the additionalsentences.

according
to me blurb 4 is correct as the customer is asking to deliver it to the hotel in
which he/she will be going to stay so we should definitely provide the
information to update the address.

What according to
you is the difference between good and great customer service. (Explain in 4 - 6
sentences)

the basic difference between a good customer
service and a great customer service is the effort made by the customer for the
query. If the query gets resolved with the minimum effort of the customer then
that is definitely a great customer service but if the customer is again and
again contacting us for the resolution and in the end the resolution is also
given by us but what thing will affect is the efforts made by customer, so this
will come under a good customer service.

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