Subject: LSM Joining Case Test - Firdous Mir
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 7 Jan 2020 01:53:31 -0700 (MST)

Hi Ma'am, 

Below is the detail of the candidate:- 

Urvika's Feedback- Meets requirement 
Spoken- Good 
Written- OK. 

Total Experience- 6 Months work experience in Domestic calling in a small company based in Jammu and Kashmir. 

Last Salary- 17000/- 
Expected Salary- 20000/- 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 7 Jan, 2020, at 13:51, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	Firdous Mir 
E-mail 	[email-masked] 
Phone Number 	(192304) 9541052384 
Which blurb would you select? 	Blurb 1 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	In blurb 1 the customer is answering the Email in clear and precise way. He|She is also asking the Email sender to again varify the adress and phone number, so that it will not face any problem in terms of delivery. The words and the message given is very clear. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	In good customer service the problem of the customer is solved, while in great customer service it is first properly adressed and solved in a smart way. 
In good customer service you just answer a query and if the customer is repeating and repeating you feel bored and sometimes answer in negative way, in great customer service one should listen"s and answers politely. 
Good customer services prove helpfull, while as great customer service is a manner of smartwork. It helps the customer to solve a query without consuming too much of time. 
Great customer service helps the company to grow on very faster pace as compaired to normal customer services. 
Great customer service is available round the clock while good customer service has some time limitations. 	

	
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