Subject: Re: LSM Joining Case Test - Firdous Mir
From: Firdous Mir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 7 Jan 2020 03:21:40 -0500

LSM Joining Case
Test

Name

Firdous
Mir

E-mail

[email-masked]

Phone Number

(192304) 9541052384

Which blurb would
you select?

Blurb 1

Please advise why you
would select this blurb and if you would add any information tothe blurb
selected. If you would amend the blurb, please write the
additionalsentences.

In blurb 1 the customer is answering the Email
in clear and precise way. He|She is also asking the Email sender to again varify
the adress and phone number, so that it will not face any problem in terms of
delivery. The words and the message given is very clear.

What
according to you is the difference between good and great customer service.
(Explain in 4 - 6 sentences)

In good customer service the
problem of the customer is solved, while in great customer service it is first
properly adressed and solved in a smart way.

In good customer service you just answer a query and if the customer is
repeating and repeating you feel bored and sometimes answer in negative way, in
great customer service one should listen"s and answers politely.

Good customer services prove helpfull, while as great customer service is a
manner of smartwork. It helps the customer to solve a query without consuming
too much of time.

Great customer service helps the company to grow on very faster pace as
compaired to normal customer services.

Great customer service is available round the clock while good customer service
has some time limitations.

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