Subject: Re: LSM Joining Case Test - Suprabhat Suprabhat
From: Urvika Chaudhary <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Mon, 6 Jan 2020 00:40:38 -0700 (MST)

can be considered 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "CHANDAN Kumar" <[email-masked]> 
To: "saurabh" <[email-masked]>, "deeksha" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "HR Livesalesman" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Sankarshan Rajan" <[email-masked]> 
Sent: Monday, January 6, 2020 12:56:26 PM 
Subject: Re: LSM Joining Case Test - Suprabhat Suprabhat 

	
	
			LSM Joining Case Test 
		Name 	Suprabhat Suprabhat 
E-mail 	[email-masked] 
Phone Number 	(91) 7428506011 
Which blurb would you select? 	Blurb 2 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	The reply is very professional. They provide assurance to the customer about the delivery of tickets. They have asked to cross check the address. Then they have asked for someone to be there to receive the tickets. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	The difference is that: 
Great customer service provides full support for response or answer to the customer. There is no scope for error or uncertainty in great customer service. The customer query is addressed properly and in case of any further queries customer can contact again. The response is explicit and easily understandable. 	

	
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