Subject: Re: LSM Joining Case Test - harshit Kumar
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>
Date: Fri, 3 Jan 2020 22:16:52 -0700 (MST)

Hi Ma'am, 

Please let me know the feedback for this candidate too. 
Whether to keep in HOLD or OFFER? 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 3 Jan, 2020, at 18:59, HR Livesalesman <[email-masked]> wrote: 

Hi Ma'am/ Sir, 

Below are the details of the Harshit Kumar :- 

Qualification:- Bachelor of Arts in Journalism and Mass Communication. 
Experience- Fresher 
Expected Salary- 20,000/- to 21,000/- 

Urvika's Feedback- 8/10 Spoken 
8/10 Written 
Over all meets the requirement. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 3 Jan, 2020, at 17:56, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		Name 	harshit Kumar 
E-mail 	[email-masked] 
Phone Number 	(91) 8869807791 
Which blurb would you select? 	Blurb 4 
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	I found blurb 4 as more satisfactory way for a customer. I would like to ask the customer to add contact number so as a reminder the seller can connect through call/sms to the buyer. 
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	The major differences between a good and great customer service can be that a good customer service can only be as a professional way of satisfying customer with there queries while a great customer service is to resolve the query of the customer till the issue/query is totally resolved with making customer fully satisfied in a patient manner. 	

	
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