Subject: Re: LSM Joining Case Test - MANOJ SOOD
From: HR Livesalesman <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Cc: saurabh <[email-masked]>
Date: Fri, 3 Jan 2020 22:03:43 -0700 (MST)

ok 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 4 Jan, 2020, at 08:17, Deeksha Dadu <[email-masked]> wrote: 

No change in salary. Why would we do that if he already accepted at that salary and also did the documentation?? Date of joining, check with Pritish. May be we can make him join on Monday 

Sent from my iPhone 

On 3 Jan 2020, at 04:35, HR Livesalesman <[email-masked]> wrote: 

BQ_BEGIN

Hi Ma'am/ Sir, 

Manoj Kumar Sood was here for the Interview on 23rd Dec 2019 . He did his documentation on 26th Dec 2019 . And confirmed his joining after New Year. 
Ma'am as on the basis of your conversation I called him for the discussion with Pritish . Earlier we offered him 25000/- at that time. 

Following is the detail of his Experience:- 
Total Years of Experience:- 19 Years. ( Currently not working any where ) 
Last Company:- Shahnaz Group of Companies (Customer Support Operations). 
Last to last Company:- Koenig Solutions Ltd. (Customer Service and Back office Operations) Feb 2016- Aug 2016 
3rd Last Company:- Unisoft/ Maxtech Datahouse Ltd. (UK Customer Support) Jan 2014- Feb 2015 
4th Last Company:- Barclays Shared Services. (Customer Support) Sep 2007- 2013 
5th Last Company:- Wipro Technologies (ISP Software Support) Sep 2004- July 2007 
6th Last Company :- EXL Services (CCE Accountant) Nov 2001-Aug 2004 
1st Company:- GE Capital International Services (US Customer Support) 1999- 2001 

Other Details of the Candidate:- 

Last Salary- 35000/- in hand 
Expected Salary- He want to alter the salary if we consider him for Tech Support. 
We offered- 25000/- as per our slabs 
Pritish Comment- English is good 
Tech is good 
Have common sense too, to learn the technicalities. 

Ma'am Kindly confirm me the salary do we need to alter, also let me know the DOJ. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 23 Dec, 2019, at 14:42, Ambika Mehta <[email-masked]> wrote: 

	
	
			LSM Joining Case Test 
		
	Name 	MANOJ SOOD 
	E-mail 	[email-masked] 
	Phone Number 	(91) 8744863570 
	Which blurb would you select? 	Blurb 4 
	Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. 	The customer is interested in ensuring timely delivery of the tickets and would also want them to be delivered at the hotel if this could be done. 

Blurb 4 specifically answers his query and therefore is the appropriate answer to this situation. 

In addition, We could have informed him about Eticket instant download for print, if the customer has purchased that ( as mentioned in Blurb 2) 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	A good customer service is about meeting the customer expectations. 

However, a great customer service is all about leaving an impression on customer's mind of the service that is delivered. It is about exceeding the expectations of the customer and going an extra mile while serving him. 	

	
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