Subject: Re: LSM Joining Case Test - Vishal Kumar
From: Vishal Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 28 Dec 2019 05:03:01 -0500

| | LSM Joining Case Test

Name | Vishal Kumar
E-mail | [email-masked]
Phone Number | (110043) 9718094993
Which blurb would you select? | Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | As the customer asked that "can you deliver it to the hotel i am travelling to". Only in blurb 4, it is mentioned about the address changing to hotel or office and about informing the hotel. It would be the most suitable answer according to me. As the customer is very worried about the tickets not received so i would like to add " I'm happy to say your seller has confirmed they'll be able to send your tickets as soon as they receive them from the event organised. It's become common practice now for event organizers to only release tickets (or batches of tickets) very close to the event date - often the week of the event " in the beginning of the mail.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service would be just the reply of what they have asked within a limited time-frame.
Great customer service would be having a relationship with the customer, offering the best deal to them, explaining them about your deal briefly, and giving correct reply with explaining every and each question as early as possible. there should be a good understanding and communication between the customer and employee.

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