Subject: Fwd: LSM Joining Case Test - Saloni Saran
From: Deeksha Dadu <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Fri, 27 Dec 2019 09:08:28 +0000

Reject

Sent from my iPhone

Begin forwarded message:

From: Saloni Saran <[email-masked]>
Date: 27 December 2019 at 14:27:18 GMT+5:30
To: Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "[email-masked]" <[email-masked]>, Urvika Chaudhary <[email-masked]>, "[email-masked]" <[email-masked]>
Subject: Re:  LSM Joining Case Test - Saloni Saran

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Saloni Saran
E-mail  [email-masked]
Phone Number    (91) 9315678201
Which blurb would you select?   Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    The first blurb ensured the customers the prominent update about the tickets which he has bought. The above mail also made sure that the customer get the ticket to the right address.

As a confirmation I would have asked for the Hotel address as well to pacify the process.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   A good customer service will surely provide all the resolution to the customer whatever he/she has asked for.
But the great customer service is providing first call/chat/email resolution to the customer which means, the customer care agent should provide all the requested information but also provide with additional benefits, pros and cons, and ensure them then every information provided to them is beyond more than a satisfaction. Great customer service includes ; a good opening, understanding customer needs, fulfilling customer's need and proving best information to retain the customer.

You can edit this submission<https://www.jotform.com/edit/4532462302524501681?utm_source=emailfooter&utm_medium=email&utm_term=71642161625452&utm_content=edit_submissions&utm_campaign=notification_email_footer_submission_links&email_type=notification> and view all your submissions<https://www.jotform.com/submissions/71642161625452?utm_source=emailfooter&utm_medium=email&utm_term=71642161625452&utm_content=view_all_submissions&utm_campaign=notification_email_footer_submission_links> easily.