Subject: FW: LSM Joining Case Test - Shivam kumar
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 19 Dec 2019 10:28:51 +0000

Reject

From: Shivam kumar <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 19 December 2019 at 3:26 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Shivam kumar

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Shivam kumar
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (+91) 7409285588
Which blurb would you select?   Blurb 4
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    I have select blurb 4 because it has the exact information according to the customer concern. As customer asked the delivery of the tickets on a new address which is a hotel and in the selected blurb the same information has been shared with the customer that he/she have to informed hotel staff or any respected person to expect a delivery and someone will be available to sign for your delivery.
I would like to add greetings in the same as first of all we have to greet the customer. It is a sign of  a good customer service.
Moreover, all the information provided is accurate according to the customer's concern.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   While assisting a customer, we are effectively being a relationship between you and your customer. Attention to even the smallest detail is the sign of a great customer service.
When customer come to us with any query or concern, we have to provide the resolution for the same according to the established process and it comes under good customer service. But, when we are keen to provide the same resolution on the same contact or you can say 'one time resolution' helps us to build a good relations with the customer and known as great customer service. If we provide a superior quality job at the right price and timely to the customer can be said as a great customer service. Everyone is providing services to the customer but the service have to be provide according to the query or concern and timely with greeting and further assistance mark as a great customer service. In great customer service we have proved that customer can come to us next time and we will provide them the same and he'll hopefully come straight to us and not shop around.

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