Subject: FW: LSM Joining Case Test - Sweeti Rani
From: Deeksha Dadu <[email-masked]>
To: Livesalesman <[email-masked]>
Date: Thu, 19 Dec 2019 09:09:31 +0000

Reject

From: Sweeti Rani <[email-masked]<mailto:[email-masked]>>
Date: Thursday, 19 December 2019 at 2:34 PM
To: Saurabh Dadu <[email-masked]<mailto:[email-masked]>>, Deeksha Dadu <[email-masked]<mailto:[email-masked]>>, Ashish Dabral <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Urvika Chaudhary <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>
Subject: Re: LSM Joining Case Test - Sweeti Rani

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Sweeti Rani
E-mail  [email-masked]<mailto:[email-masked]>
Phone Number    (91+) 9315546524
Which blurb would you select?   Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    Reason for choosing Blurb 1 is that in this agent provide all the informations to the customer as well as ensure that customer will receive the ticket as soon as possible as event organisers always release ticket very close to the event date.
      Agent also confirmed from customer the complete address so that customer can receive ticket on time. Once ticket will be shipped customer will receive confirmation mail.
Rest is complete in blurb 1.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   There are few major difference between good and great customer service such as :-
According to good customer service we provide information according to their query. But according to great customer service we provide all those information related to their queries so that customer would be happy and in future customer can contact us.
There are few types of customer service
1. email
2. live chat
3. voice process
As per my opinion on call we can provide great customer service regarding their query. We can understand customer on call in a better way.

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