Subject: Fwd: LSM Joining Case Test - Rishabh Chaurasia
From: Deeksha Dadu <[email-masked]>
To: Saurabh Dadu <[email-masked]>, HR Livesalesman <[email-masked]>
Date: Tue, 17 Dec 2019 10:58:42 +0000

Weird answers, but good English. Make him meet saurabh

Sent from my iPhone

Begin forwarded message:

From: Rishabh Chaurasia <[email-masked]>
Date: 17 December 2019 at 16:01:31 GMT+5:30
To: Saurabh Dadu <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "[email-masked]" <[email-masked]>, Urvika Chaudhary <[email-masked]>, "[email-masked]" <[email-masked]>
Subject: Re:  LSM Joining Case Test - Rishabh Chaurasia

        [https://cdn.jotfor.ms/assets/img/builder/email_logo_small.png]         LSM Joining Case Test

Name    Rishabh Chaurasia
E-mail  [email-masked]
Phone Number    (91) 700706345
Which blurb would you select?   Blurb 5
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.    in my opinion blurb no. 5 is little absurd because the reply to the customer does not meet her demands she was asking for her tickets but the reply was all about the booking the ticket and there is no solution provided about delivering her ticket to her designated hotel and the language used in this reply do sound a little arrogant so there is always a chance of customer dissatisfaction. Opening of this reply must have some greetings so that it can bridge the relation between the customer and the service provider.
This reply shows a misunderstanding of the service provider what customer is asking for so before replying the service provider must go through the whole scenario again so that he can provide all the essential information which the customer is asking for.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   There is a thin line between good and great customer service but trespassing that line can create a whole lot of difference in career of the service provider. A great service provider knows exactly what customer is asking for but a good customer service provider tries to deal with most of the customer in a typical way which works most of the time but not all the time. A Great service provider best customer satisfaction which also tells that he loves what he is doing.

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