Subject: Re: LSM Joining Case Test - Nisha Panwar
From: Nisha Panwar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Dec 2019 08:32:59 -0500

| | LSM Joining Case Test

Name | Nisha Panwar
E-mail | [email-masked]
Phone Number | (+91) 8506940572
Which blurb would you select? | Blurb 1
Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences. | According to me (Blurb 2) will be appropriate for this scenario because it have all the information which he wants to know & it will surely give him good satisfactory level which can make him to wait patiently.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

Good customer service: It means to understand the customer's problems & try to solve it in a good possible way .

Great customer service:It means to understand the queries of customer and  try to keep him satisfied and make him sure that his problems are our problems & deal it with an effective way that will help to  make him calm & patience until case is resolved .

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