Subject: Re: LSM Joining Case Test - khushboo yadav
From: khushboo yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 16 Dec 2019 04:31:12 -0500

| | LSM Joining Case Test

Name | khushboo yadav
E-mail | [email-masked]
Phone Number | (91) 8800
Which blurb would you select? | Blurb 3

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

the reason to select blurb 3 is that we need to speak very politely with customer or also  we need to give him the surety  that will help him out or we are working on his query so that he will not get irritated.

Because a good customer support team duty is that we need to give  the good resolution on first  call  to our customer  and also we need to show our effort to customer that we are here to help him and we are happy to give the resolution of their queries.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)

the good customer service is that we need to provide the resolution to our customer according to their requirement and we need to him that TAT time also.

and  the great customer service is that on which we need to speak very politely with our customer so that he will not get irritated and we need to give him the first call resolution.

and as a customer service representative we are happy to help out our customer,

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