Subject: Re: LSM Joining Case Test - Shivangi Tamrakar
From: Shivangi Tamrakar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 14 Dec 2019 03:08:12 -0500

| | LSM Joining Case Test

Name | Shivangi Tamrakar
E-mail | [email-masked]
Phone Number | (91) 8882354719
Which blurb would you select? | Blurb 1

Please advise why you would select this blurb and if you would add any information tothe blurb selected. If you would amend the blurb, please write the additionalsentences.

I advised this blurb just because in this blurb every details related to the tickets and their shipping privacy are mentioned. Because if she will get her tickets then she will get the track of her order also. And Also i would appreciate that in this Blurb the address are mentioned just because to recheck, so that customer tickets can deliver in a right place.
As a customer care executive these information are enough.

What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) | According to me the difference between good and great customer services is that in good customer services they can only suggest you that what the customer can do in that particular situation whereas a great customer service will resolve that particular situation and will satisfy the customer and once he will be satisfied, that is actually called a great customer service.

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